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FAQ

Return/Refund Policies

Q? What is your return policy?

A> Oasis Vape retains an all sales are final policy on all of our juice purchases, open container product, cartridges or DIY supplies. We do make an exception if the product purchased was significantly not as described. Oasis Vape measures and dispenses all blends carefully utilizing the highest quality machinery to ensure that every single bottle is made accurately. 

 

Q? What is your refund policy?

A> Generally, Oasis Vape will make every attempt to correct a faulty order by remaking the order or issuing store credit. In some extreme cases a refund will be issued.


In the event that you would like to contact us regarding a product that is significantly not as described, please fill out the form in our contact us page with your name, order number, and a detailed description of the issue. We normally respond within
 1-2 business days. Local customers in NM and AZ, please visit the store in which your purchase was made.

 

Shipping

Q? How does Oasis Vape handle shipping?

A> We typically ship all of our orders same day if the order is placed weekdays before 2:00pm Mountain Time. We still request a minimum of 1-2 business days for us to process any order regardless of the date it was ordered. Any orders placed on sale days can take up to 3 business days to process due to high volumes. We thank you in advance for your patience as we work diligently to process the large number of orders that we receive. Please note, all orders are processed in the order that they arrive. 

We can ship to any address in the United States, Australia, Ireland, Mexico, Japan, United Kingdom, Malaysia, Sweden, Switzerland and New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to certain states or countries.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping method you have selected. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based on weight. The weight of any product can be found on its details page. To adhere to the policies of the shipping companies we use, all weights are rounded to the next full pound.

 

Order Status

Q? I placed an order during one of your sales but my order hasn't shipped. Where is my order?

A> All orders placed during a sale can take up to 3 business days to process before they are shipped due to the high volume of orders that we receive. Please be patient as we work diligently to process your orders. 

 

Q? Why was my order declined?

A> If the information entered does not match the billing information associated with your method of payment, our system will decline your transaction. Please ensure your information is up to date with your bank to avoid this error. This system is in place to protect you, the customer. 

 

Q? My order was declined but it is still showing that I was charged. Why is this?

A> The charge you see on your account is a verification charge to ensure the funds are available to complete the order. If this occurs, you will not be charged. Typically, this verification charge is reversed in 1-2 business days depending on the processing speed of your bank. You are only charged for orders that are processed successfully, meaning that you receive a confirmation of your order once it has been placed. 

 

BlueCheck Age Verification 

Q? How long does the verification process take once the required documents are provided?

A> Immediate - the majority of verifications can be completed within 5 minutes.

 

Q? Can we, as the consumer, cross out any information on our ID that we do not want to provide such as the DL number?

A> Yes, all that we require is proof of the full license (to show it's not clipped), your picture, full name, DOB, and the license number.

 

Q? Who has access to the information and who verifies it?

A> BlueCheck verification employees are the only ones that have access to this information, Oasis Vape employees do not. The information is manually verified by a BlueCheck employee. Once it is verified by BlueCheck, we are provided with the time of verification and if the verification was successful. For more information concerning BlueCheck's privacy policy please see here.

 

Q> I have a question in regards to verification or am experiencing issues. Who do I contact?

A> You will need to contact BlueCheck directly for resolution of any issues associated with verification. You can reach them via email at help@bluecheck.me

 

Compliance

Q? Do you have a General Certificate of conformity?

A> Yes, you can view our GCC see here.

 

 

Have additional questions? Please feel to contact us, via the Contact Us page.