What is your return policy?
Oasis Vape has an all sales are final return policy on all of our juice, open container product, cartidges or DIY supplies. We do make an exception if the product purchased was significantly not as described. Oasis Vape measures and dispences all blends carefully utilizing the highest quality machinery ensures that every single bottle is made accurately.
What is your refund policy?
Generally, Oasis Vape will make every attempt to correct a faulty order by remaking the order or issuing store credit. In some extreme cases a refund will be issued in 1-2 business days.
In the case that you would like to communicate with us regarding a product that is significantly not as described, please fill out the form in our contact us page with a detailed description of the issue. We normally respond within 1-2 business daysand we will get you taken care of. If you are a local customers, please visit any one of our locations for a solution.
How does Oasis Vape handle shipping?
We typically ship all of our orders same day if the order is placed weekdays before 2:00pm Mountain Time. We still request a minimum of 1-2 business days for us to process any order regardless of the date it was ordered. Any sale orders might take up to 3 business days to process due to the volume, so please be patient as we process these large number of orders as they come in.
We can ship to virtually any address in the United States, Australia, Ireland, Mexico, Canada, Japan, United Kingdom, Malaysia, Sweden, Switzerland and New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to certain states or countries.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
I placed an order during one of your sales but my order hasn't shipped. What's the hold up?
Any sale orders might take up to 3 business days to process due to the volume, so please be patient as we process these large number of orders as they come in.
Why was my order declined?
If the information entered does not match your credit card your order will get declined. Please ensure your information is up to date with your bank to avoid this error.
My order was declined but it is still showing that I was charged. Why is this?
The charge you see on your account is a verification charge to ensure the funds are available to complete the order, however you are not charged until your order is fulfilled. Generally this charge is reversed in 24-48 hours of the order being placed.
How quick is the turn around for sending the photo of the ID and yourself with it to getting the O.K. to continue with the purchase?
Immediate - the majority of our verifications happen within 5 minutes.
Can we, as the consumer, cross out any information on our ID we don't want to give out such as our SSN if it's on their or DL number?
Yes, what we need to see is the full license (to show it's not clipped), picture, full name, DOB, and the license #.
Who has access to the information? Who is verifying those that send in photos of them with their ID?