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Returns & Shipping

Refunds and Returns

Return Policy

Oasis Vape retains an all sales are final policy for all of our juice, open container products, cartridges and DIY supplies. An exception can be made if the product purchased is significantly not as described as long as it is within 30 days of the purchase date. Oasis Vape measures and dispenses all blends carefully utilizing the highest quality machinery to ensure that every bottle is made accurately. 

 

Order Cancellation

Orders placed within two hours may be canceled per your request. Please contact us via email at help@oasisvape.com or by calling (844)535-8273 ext. 3. Orders placed after regular business hours will be canceled at the beginning of the next business day.

 

Refund Policy

Oasis Vape will make every attempt to correct a faulty order by remaking the order or issuing store credit. In some cases a refund may be issued.

In the event that you would like to contact us regarding a product that is significantly not as described, please fill out the form in our contact us page with your name, order number, and a detailed description of the issue. We normally respond within
1-2 business days. If you are a local customer in AZ or NM, please visit the location in which your purchase was made. 


Return Address After an RMA has been issued:

Oasis Vape 

7520 S. Rural Rd STE A4

Tempe, AZ 85283


Shipping

We attempt to ship all of our orders same day, if the order is placed Monday thru Friday before 2:00PM (MST). We however, still require, a minimum of 2 business days for us to process all orders. Any order placed during a sale can take up to 3 business days to process. We thank you in advance for your patience as we work diligently to process the large volume of orders that we receive on these days.  

We are able ship to virtually any address in the Australia, Azerbaijan, Bahrain, Belgium, Finland, France, Germany, Guam, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Sweden, Switzerland, Taiwan, United Kingdom and, the United States. Note: There are restrictions on some products, and some products cannot be shipped to certain states or countries.

We can no longer ship to CANADA, per Canadian customs. We also are no longer able to ship to Indiana or Utah.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping method you have selected. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based on weight. The weight of any such item can be found on its details page. To adhere to the policies of our shipping provider, all weights will be rounded to the next full pound.

 

Domestic Shipping

At Oasis Vape, we take pride in being one of the fastest in the industry when it comes to preparing and shipping your order. We have partnered up with USPS to get your orders to your door step within 3-5 business days. Please remember, while we attempt to ship all non-sale day orders same day, we still require at least 2 business days to process your orders before they are shipped.

 

USPS

USPS is one the most affordable carriers in the market for our customers. They are able to handle and deliver all of your orders 6 days a week. With USPS you can count on getting your order without breaking the bank.

 

USPS Priority Mail

Fast delivery, packages typically arrive in 2 – 3 business days after your order has been processed. It can be slower in some cases based on holidays and/or weather conditions. 

 

USPS Priority Mail Express

Our fastest domestic service, with limited exceptions based on holidays. You can typically expect your package to be delivered within 1-2 business days of your order being processed.

 

Free Shipping

We offer free shipping on all orders over $50 to our domestic customers only. Lower 48 states qualify for this deal and we ship all of them USPS Priority Mail. You can expect to see the package within 3-5 business days after your order has been processed. 

 

International Shipping

At Oasis Vape we ship packages worldwide. Keep in mind we are unaware of your local laws and you, the customer, assume all shipping risk. Once the package leaves our facility is it is no longer in our control. All international mail is shipped via USPS International. If you order any e-juice, your customs form will be labeled as "e-juice". Note: Customers are responsible for all customs and duty fees when importing products into their country. We do not guarantee all international shipments, please check all applicable laws in your country before ordering from Oasis Vape. 

 

First Class International Mail

First Class International mail is based on weight. A tracking number is always assigned to these packages; however, once the package leaves the United States, we will not be able to provide you any information on the location of the package other than what is indicated via your USPS tracking number. This shipping method can take up to 20 business days for delivery. Customs processing can extend these delivery times, please keep this in mind. 

 

Express International Mail

Express international is based on weight. A tracking number is assigned in which you can view your packages delivery status. Your package will typically arrive within 3-10 business days but in some cases can take up to 20 business days. Shipping time can be affected by customs' processing time.

 

Shipping Restrictions:

We no longer ship to the State of Arkansas or Utah due to the new legislation that passed. This new legislation makes any out of state e-juice or electronic cigarette purchases illegal without a substantial amount of licences and permits. We are sorry Arkansas and Utah, let's voice our opinion in this matter to help keep regulations like this away from our states in order for us to continue living a better life.