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Shipping & Returns

Returns Policy

Oasis Vape has an all sales are final return policy on all of our juice, open container product, cartridges or DIY supplies. We do make an exception if the product purchased was significantly not as described within 30 days of the purchase date. Oasis Vape measures and dispenses all blends carefully utilizing the highest quality machinery ensures that every single bottle is made accurately. 

 

Order cancellation

Orders placed within one or two hours may be canceled per you request by emailing help@oasisvape.com or by calling (844)535-8273. Orders placed after hours will be canceled at the beginning of the next business day.

Refund Policy

Generally, Oasis Vape will make every attempt to correct a faulty order by remaking the order or issuing store credit. In some extreme cases a refund will be issued in 1-2 business days.

In the case that you would like to communicate with us regarding a product that is significantly not as described, please fill out the form in our contact us page with a detailed description of the issue. We normally respond within
1-2 business days and we will get you taken care of. If you are a local customers, please visit any one of our locations for a solution. 


Return Address After an RMA has been issued:

Oasis Vape 

14810 Central Ave. SE, Suite 200

Albuquerque, NM 87123


Shipping

We typically ship all of our orders same day if the order is placed weekdays before 2:00pm Mountain Time. We still request a minimum of 1-2 business days for us to process any order regardless of the date it was ordered. Any Sale orders might take up to 3 business days to process due to the volume, so please be patient as we process these large number of orders as they come in. 

We can ship to virtually any address in the Australia, Azerbaijan, Bahrain, Belgium, Finland, France, Germany, Greece, Guam, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Sweden, Switzerland, Taiwan, United Kingdom and, the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain states or countries.

We can no longer ship to CANADA, per Canadian customs. We also are no longer able to ship to Indiana or Utah.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Domestic Shipping Methods

At Oasis Vape, we take pride in being one of the fastest in the industry when it comes to preparing and shipping your order. We have partnered up with USPS to get your orders to your door step within 3 business days. We normally ship same day, but in all cases we require at least 24-48 hours to process and hand your package over to our carrier. 

USPS

USPS is one the cheapest carriers in the market. Able to deliver all of your orders 6 days a week, you can count on getting your order to your door step without breaking the bank.

USPS Priority Mail

Fast delivery, packages typically arrive to our customers in 2 – 3 business days. Can be slower in some cases based on holidays and or weather conditions. 

USPS Priority Mail Express

Our fastest domestic service, with limited exceptions based on holidays. You can typically expect your package to be delivered within 1-2 business days of us handing the package over to USPS. 

Free Shipping

We offer free shipping on all orders over $50 to our domestic customers only. Lower 48 states qualify for this deal and we normally ship all of them USPS Priority mail and can expect to see the package within 2-3 business days after we hand the package over to the carrier. 

International Shipping

At Oasis Vape we ship packages world wide. Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risk. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS. If you order any e-juice, your customs form will be labeled as e-juice. Note: Customers are responsible for all customs and duty fees when importing products into their country. We do not guarantee all international shipments, please check all applicable laws in your country before ordering from Oasis Vape. 

First Class International Mail

First Class International mail is based on weight. A tracking number is always assigned to these packages; however, once the package leave the United States, we will not be able to provide you any information on the location of the package. This shipping can take up to 20 business days to reach your door. Customs can delay this process and it could take more time, so please keep that in mind. 

Express International Mail

Express international is based on weight. A tracing number is assigned and can be tracked door to door. Your package can typically arrive within 3-10 business days but in some cases you can expect it to be there within 20 business days. Shipping time is always dependent on Customs release time. 

Shipping Restrictions:

We no longer ship to the State of Arkansas due to the new legislation that passed making any out of state e-juice or electronic cigarette purchases illegal without substantial amount of licences and permits. We are sorry Arkansas, let's voice our opinion in this matter to help keep regulations like this away from our states in order for us to continue living a better life.