Age Policy

WARNING! THIS SITE CONTAINS INFORMATION REGARDING ELECTRONIC CIGARETTES. YOU MUST BE 21 YEARS OF AGE OR OLDER TO ENTER THIS SITE AND PURCHASE ELECTRONIC CIGARETTE PRODUCTS.

Must be 21 years of age or older to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law. We reserve the right to ask for identification upon our discretion.
By shopping our store, you are confirming you are of legal age in your state to purchase electronic cigarette products. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.

Age Verification
We reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if necessary. You must be 21 years of age or older to obtain and use a credit card and to purchase electronic cigarette products. We will cancel the order if proper identification cannot be given in an appropriate amount of time to our third-party age verification provider, BlueCheck. All fraudulent orders may be reported to the local authorities within your vicinity.

Billing Validation
All credit card billing address information you provide must match in our system with that of the cardholder. If the information does not match, your order may be declined.

Credit Card Validation
For the protection of card holders and our company, orders that appear fraudulent may be put on hold for manual review. If necessary, a Customer Service Representative will email you to verify the order. If we are unable to reach you at the provided phone number or email address within a reasonable period of time, the order will be cancelled.

Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.

Refusal or Limit of service
Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact us.

 

WHAT INFORMATION IS REQUIRED?

For most customers, BlueCheck only requires your date of birth, name, and address. If BlueCheck cannot verify your age automatically, BlueCheck will need a picture of your photo ID. Note that BlueCheck is often able to get this information form the checkout form you filled out. In this case, you will only have to input your date of birth manually. 

HOW DO I UPLOAD MY PHOTO ID?

To make it as easy as possible, we have three options for sending BlueCheck a photo ID:

  • Take a picture using your webcam directly from the BluCheck popup.
  • Upload a picture directly from the BlueCheck popup.
  • Enter your mobile phone number and use your phone's camera to complete the process (if applicable).

HOW IS MY INFORMATION SECURED?

The information you provide is used purely to verify your age. BlueCheck never shares or sells data to third parties. 

Your privacy and security are important to us. BlueCheck utilizes multi-layer data encryption to ensure data is securely transmitted and stored, to protect against malicious actors and to safeguard the verification process. 

BlueCheck will store your name, DOB, and address so that BlueCheck can verify you without photo ID if you order again.

HOW LONG DOES VERIFCATION TAKE?

BlueCheck can verify about 90% of U.S. customers instantly using basic personal information. 

If you cannot be verified automatically, you must submit a picture of your photo ID or provide the last 4 digits of your social security number to be manually verified. This process is easy and takes placed within the BlueCheck popup. Once submitted, it will take around 10 seconds to verify you, depending on the numbers of requests in queue. You may cover other sensitive information, just make sure that you name, date of birth, expiration, and enough of the ID is clear and visible to verify that it is real. 

DO I HAVE TO BE VERIFIED EVERYTIME I ORDER?

Once you are verified the first time, returning customers are automatically recognized as verified on return and will not need to verify again unless the name on your shipping address has changed. 

I NEED HELP, WHO DO I CONTACT?

If you are having trouble getting verified, email BlueCheck's verification support team at help@bluecheck.me.