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FAQ

Return/Refund Policies 

Q? What is your return policy?

A> For our return policy, please click here.

 

Q? What is your refund policy?

A> For our refund policy, please click here.

 

Shipping

Q? How does Oasis Vape handle shipping?

A> For shipping information, please click here.

 

Order Status

Q? I placed an order during one of your sales but my order hasn't shipped. Where is my order?

A> All orders placed during a sale can take up to 3 business days to process before they are shipped due to the high volume of orders that we receive. Please be patient as we work diligently to process your orders. 

 

Q? Why was my order declined?

A> If the information entered does not match the billing information associated with your method of payment, our system will decline your transaction. Please ensure your information is up to date with your bank to avoid this error. This system is in place to protect you, the customer. 

 

Q? My order was declined but it is still showing that I was charged. Why is this?

A> The charge you see on your account is a verification charge to ensure the funds are available to complete the order. If this occurs, you will not be charged. Typically, this verification charge is reversed in 1-2 business days depending on the processing speed of your bank. You are only charged for orders that are processed successfully, meaning that you receive a confirmation of your order once it has been placed. 

 

BlueCheck Age Verification 

Q? How long does the verification process take once the required documents are provided?

A> Immediate - the majority of verifications can be completed within 5 minutes.

 

Q? Can we, as the consumer, cross out any information on our ID that we do not want to provide such as the DL number?

A> Yes, all that we require is proof of the full license (to show it's not clipped), your picture, full name, DOB, and the license number.

 

Q? Who has access to the information and who verifies it?

A> BlueCheck verification employees are the only ones that have access to this information, Oasis Vape employees do not. The information is manually verified by a BlueCheck employee. Once it is verified by BlueCheck, we are provided with the time of verification and if the verification was successful. For more information concerning BlueCheck's privacy policy please see here.

 

Q> I have a question in regards to verification or am experiencing issues. Who do I contact?

A> You will need to contact BlueCheck directly for resolution of any issues associated with verification. You can reach them via email at help@bluecheck.me

 

Compliance

Q? Do you have a General Certificate of conformity?

A> Yes, you can view our GCC see here.

 

 

Have additional questions? Please feel to contact us, via the Contact Us page.