Returns, Refunds, & Replacements
Oasis Vape retains an all sales are final policy for all of our juice, open container products, cartridges and DIY supplies. An exception can be made if the product purchased is significantly not as described as long as it is within 30 days of the purchase date. Oasis Vape measures and dispenses all blends carefully utilizing the highest quality machinery to ensure that every bottle is made accurately.
Oasis Vape will make every attempt to correct a faulty order by remaking the order or issuing store credit. In some cases a refund may be issued.
In the event that you would like to contact us regarding a product that is significantly not as described, please fill out the form in our contact us page with your name, order number, and a detailed description of the issue. We normally respond within 1-2 business days. If you are a local customer in AZ or NM, please visit the location in which your purchase was made.
Please verify the following details before placing your order:
Please note: Oasis Vape is not responsible or obligated to provide a replacement for any order that has incorrect information selected or provided by the customer. We will, however, either provide partial store credit or - for incorrect addresses, reship the order, at no additional cost, to the correct address once it has been returned.
Oasis Vape does require that proof, such as an image of the incorrect item be sent to our help email: firstname.lastname@example.org before a replacement or credit can be processed.
If you notice an error with your order after it has been placed, please contact us as soon as possible and a member of our customer service team will be happy to help. You can email us at email@example.com or call 1-844-535-8273 option 3.
Return Address After an RMA has been issued:
7520 S. Rural Rd STE A4
Tempe, AZ 85283
Orders placed within two hours may be canceled per your request. Please contact us via email at firstname.lastname@example.org or by calling (844)535-8273 option 3. Orders placed after regular business hours will be canceled at the beginning of the next business day.